Comments on: SMS short codes and the evil that is M-cube http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/ Just what the world needs, yet another blog Sat, 31 Jul 2010 21:43:48 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Lisa http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-12324 Lisa Thu, 11 Mar 2010 22:36:41 +0000 http://blog.weaverling.org/?p=187#comment-12324 What about those of us in Canada that are scammed on Facebook? Can we call AT&T too and get a refund? I am getting nowhere with Verisign or my cell phone company. Please let me know~! What about those of us in Canada that are scammed on Facebook? Can we call AT&T too and get a refund? I am getting nowhere with Verisign or my cell phone company. Please let me know~!

]]> By: Linda http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-9677 Linda Fri, 13 Nov 2009 12:07:42 +0000 http://blog.weaverling.org/?p=187#comment-9677 Just wanted to thank you for your story. Both my husband and I are being charged over $44.oo/month incl taxes for four of these "Short codes" - We'll contact AT&T today.....I sent "STOP" texts but decided to see if anyone else was having this problem, too. Now that I've read your story I know only AT&T can stop these thieves from taking anymore of our $. Thanks again. Just wanted to thank you for your story. Both my husband and I are being charged over $44.oo/month incl taxes for four of these “Short codes” – We’ll contact AT&T today…..I sent “STOP” texts but decided to see if anyone else was having this problem, too. Now that I’ve read your story I know only AT&T can stop these thieves from taking anymore of our $. Thanks again.

]]> By: aivon http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-6562 aivon Tue, 28 Jul 2009 05:17:58 +0000 http://blog.weaverling.org/?p=187#comment-6562 I had the same problem. Luckily I found out the charges last months and I had been charged for 2 months subscription. I called ATT and the CS recommended to put a block. I got full 2 months refund. This past week, again I received text messages from those bastard. I checked my bill online today and there it is the charge for subscription reappeared. I need to call ATT again, apparently their block does not work. I want to sue this company!!!. This should be illegal!!! I had the same problem. Luckily I found out the charges last months and I had been charged for 2 months subscription. I called ATT and the CS recommended to put a block. I got full 2 months refund. This past week, again I received text messages from those bastard. I checked my bill online today and there it is the charge for subscription reappeared. I need to call ATT again, apparently their block does not work. I want to sue this company!!!. This should be illegal!!!

]]> By: Paul http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-6417 Paul Wed, 22 Jul 2009 15:26:52 +0000 http://blog.weaverling.org/?p=187#comment-6417 Same issue with another short code. Interestingly though the CSR at AT&T did manage to refund me all four months worth of charges. In this instance my wife had absolutely not subscribed to the service as it is accessible through 411 which she hasn't used in a year or more. As with you the 'STOP' message did nothing. These rules are in place for a reason but are being routinely abused. This is shaping up to be a class action lawsuit if someone doesn't get their act together. Same issue with another short code. Interestingly though the CSR at AT&T did manage to refund me all four months worth of charges.

In this instance my wife had absolutely not subscribed to the service as it is accessible through 411 which she hasn’t used in a year or more.

As with you the ‘STOP’ message did nothing. These rules are in place for a reason but are being routinely abused. This is shaping up to be a class action lawsuit if someone doesn’t get their act together.

]]> By: Brittany http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-6165 Brittany Wed, 15 Jul 2009 08:42:49 +0000 http://blog.weaverling.org/?p=187#comment-6165 Hello all I work for at&t and get these calls at least 4-5 times a day!!! OMG!!! As far as us being able to block this from happening isn't exactly true we can only block subscriptions and one time charges from at&t. We can't block m-cube as of yet. SIGH... As he was told we can only refund 2 months worth of charges. So please as soon as u see these charges CALL US and we will immed. stop the subscription and give you your money back NO QUESTIONS ASKED!!! It seems the only way to stop the charges is to have us stop them so don't even attempt texting STOP to the short code. Also don't give or type your number in online on any of those stupid iq quizes... ect. Hello all I work for at&t and get these calls at least 4-5 times a day!!! OMG!!! As far as us being able to block this from happening isn’t exactly true we can only block subscriptions and one time charges from at&t. We can’t block m-cube as of yet. SIGH… As he was told we can only refund 2 months worth of charges. So please as soon as u see these charges CALL US and we will immed. stop the subscription and give you your money back NO QUESTIONS ASKED!!! It seems the only way to stop the charges is to have us stop them so don’t even attempt texting STOP to the short code. Also don’t give or type your number in online on any of those stupid iq quizes… ect.

]]> By: stephen http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-5604 stephen Wed, 01 Jul 2009 22:36:02 +0000 http://blog.weaverling.org/?p=187#comment-5604 What a scam. I just found two subscriptions that totaled 70 bucks over four months. Fortunately AT&T is refunding 60. There is ABSOLUTELY NO CHANCE that I agreed to a subscription service. AT&T has a blocking feature now that prevents you from being able to inadvertently sign up for something. Kudos to AT&T. I'm out 10 bucks and can live with that. What a scam. I just found two subscriptions that totaled 70 bucks over four months. Fortunately AT&T is refunding 60. There is ABSOLUTELY NO CHANCE that I agreed to a subscription service. AT&T has a blocking feature now that prevents you from being able to inadvertently sign up for something. Kudos to AT&T. I’m out 10 bucks and can live with that.

]]> By: weave http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-2312 weave Mon, 06 Apr 2009 15:37:14 +0000 http://blog.weaverling.org/?p=187#comment-2312 While I appreciate the reply, it's clear that you didn't read the post or comments above and simply did a google search (according to my logs) for 800 416 6129 and then just punched out a canned reply. If you read the post you'd see that the issue was finally resolved. How about just honoring STOP requests like you are supposed to? The first month charge, fine, I'm good with that. But after STOP was sent, four more months of charges were sent, and I only got two of them refunded from AT&T. So how about refunding me the other $19.98? While I appreciate the reply, it’s clear that you didn’t read the post or comments above and simply did a google search (according to my logs) for 800 416 6129 and then just punched out a canned reply. If you read the post you’d see that the issue was finally resolved.

How about just honoring STOP requests like you are supposed to? The first month charge, fine, I’m good with that. But after STOP was sent, four more months of charges were sent, and I only got two of them refunded from AT&T. So how about refunding me the other $19.98?

]]> By: Mobile Messenger http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-2311 Mobile Messenger Mon, 06 Apr 2009 15:18:29 +0000 http://blog.weaverling.org/?p=187#comment-2311 We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129, to speak to a live operator, Monday to Friday 0600 – 1800 US Pacific Time or email escalationsus@sms-helpdesk.com We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129, to speak to a live operator, Monday to Friday 0600 – 1800 US Pacific Time or email escalationsus@sms-helpdesk.com

]]> By: Jan http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-2217 Jan Sat, 04 Apr 2009 05:08:13 +0000 http://blog.weaverling.org/?p=187#comment-2217 Just joined FB...and of course to play..I did the same thing. Stunned when I got my bill today. Fortunately, this is my first month. Tried to "Stop" Same answer. I am not subscribed. Tried to call ATT, but they were gone for the day. Thanks for your information. Very helpful. Just joined FB…and of course to play..I did the same thing. Stunned when I got my bill today. Fortunately, this is my first month. Tried to “Stop” Same answer. I am not subscribed. Tried to call ATT, but they were gone for the day. Thanks for your information. Very helpful.

]]> By: brenda http://blog.weaverling.org/2009/02/21/sms-short-codes-evil-m-cube/comment-page-1/#comment-2120 brenda Wed, 01 Apr 2009 00:43:52 +0000 http://blog.weaverling.org/?p=187#comment-2120 thanks for the info, i just stupidly realized what i did and am looking to reverse it, thanks again thanks for the info, i just stupidly realized what i did and am looking to reverse it, thanks again

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